HaiCavalier Product Warranty Policy

We’ve got you covered!

HaiCavalier is committed to providing high-quality and discreet products to every customer. All our products come with a 180-day warranty.

From the order shipment date, if your product develops a manufacturing defect or non-human-caused functional failure within 180 days, we will directly replace it with a brand new product at no cost — you do not need to ship the old item back.

Warranty Coverage

  • Applies to all HaiCavalier brand products.
  • Covers manufacturing defects under normal use (Material & Workmanship Defects).

What is Not Covered

  • Human-caused damage, drops, crushing, water exposure, modification, or improper use
  • Faults caused by not following the product instructions
  • Products outside the 180-day warranty period
  • Damage caused by force majeure events

How to Submit a Warranty Claim (Privacy Protected)

  • Prepare the following:

    • Product issue video (clearly showing the defect or malfunction area — please avoid any personal privacy content)
    • Order Number
    • Purchase date
    • Your contact email and correct shipping address

  • Send the above information to: hi@haicavalier.com (mailto:hi@haicavalier.com)

  • Recommended email subject: Warranty Claim - Order #[Your Order Number]

Processing Flow

  • We will review your claim within 1-2 business days after receiving your email.
  • Once confirmed as a manufacturing quality issue, we will immediately arrange to ship a brand new replacement — no need to return the original product, fully protecting your privacy.
  • The replacement product will continue to enjoy the remaining warranty period.
  • If the original product is out of stock, we will provide an equivalent or upgraded model as a replacement.

Additional Notes

  • HaiCavalier covers the shipping cost for the first replacement.
  • We take your privacy very seriously. All warranty communications and shipments use neutral packaging with no brand name or product information displayed.

Thank you for trusting HaiCavalier!
We are committed to delivering secure, discreet, and high-quality service.

HaiCavalier Team
Email: hi@haicavalier.com